Below is a Shopify-ready shipping policy written specifically for a print-on-demand (POD) store. It accounts for production time, separate shipments, tracking, incorrect addresses, lost packages, and delays.

Shipping Policy

Last Updated: August 2026

Thank you for shopping with us! Each of our products is made especially for you after your order is placed. Because we use a print-on-demand production process, please allow time for both production and shipping.

Order Processing & Production

Most products are made to order and typically require 2–7 business days for production before they are shipped.

Production times may vary depending on the product, order volume, holidays, or circumstances outside of our control.

Please note that production time is separate from shipping time.

Estimated Shipping Times

Once your order has been produced and shipped, estimated delivery times are:

United States: Approximately 3–8 business days
Canada: Approximately 5–15 business days
International: Approximately 7–25 business days

These are estimates and are not guaranteed delivery dates. Shipping delays may occasionally occur due to carrier delays, weather, holidays, customs, or other circumstances outside of our control.

Shipping Rates

Shipping charges, when applicable, are calculated and displayed during checkout before you complete your purchase.

Any free-shipping promotions will be clearly stated on our website or during checkout.

Tracking Your Order

When tracking is available, you will receive a shipping confirmation email containing your tracking information once your order has shipped.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Multiple Packages

Because we work with print-on-demand fulfillment partners, items in the same order may occasionally be produced at different facilities.

As a result, your order may arrive in multiple packages at different times. You will not be charged additional shipping fees after checkout because your order is divided into multiple shipments.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us as soon as possible if you discover an error in your shipping address. Because orders may enter production quickly, we cannot guarantee that an address can be changed once an order has been submitted for fulfillment.

If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply to have the order reshipped.

Lost, Delayed, or Stolen Packages

Once an order has been transferred to the shipping carrier, delivery is handled by the carrier.

If your tracking information shows that your package is delayed, please allow additional time for the carrier to complete delivery.

If your tracking shows your package as delivered but you cannot locate it, please:

1. Check around your property and delivery location.

2. Ask household members or neighbors if they accepted the package.

3. Contact the shipping carrier using your tracking number.

4. Contact us if you still cannot locate your package.

We will do our best to help investigate shipping issues, although we cannot guarantee replacement or reimbursement for packages confirmed as delivered to the address provided at checkout.

Damaged or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us as soon as possible after delivery.

Please include:

• Your order number

• A description of the problem

• Clear photos showing the item and issue

After reviewing the information, we will work with our fulfillment partner to determine the appropriate resolution.

International Orders

International customers may be responsible for customs duties, import taxes, VAT, or other fees imposed by their country.

Unless otherwise stated at checkout, these charges are the customer's responsibility and are not included in the product or shipping price.

Customs processing may also cause additional delivery delays.

Holiday Shipping

Production and shipping times may be longer during high-volume periods, including major holidays.

We recommend ordering early if you need an item by a particular date. Delivery dates are estimates unless a guaranteed delivery service is specifically offered at checkout.

Questions About Your Order

If you have questions regarding your order or shipment, please contact us through the contact information provided on our website.

Please include your order number so we can assist you as quickly as possible.

Thank you for supporting our shop!

For a POD apparel store, I’d also recommend having Return & Refund Policy, Terms of Service, Privacy Policy, and FAQ pages that specifically address made-to-order products.